Course curriculum

    1. Lesson 1-Customer Service Introduction

      FREE PREVIEW

    1. Lesson 2-Customer Care Important for Growth

      FREE PREVIEW

    2. Lesson 3-Customer Support vs Customer Experience

      FREE PREVIEW

    3. Lesson 4-Seven Types of Customer Complaints

    4. Lesson 5-Anatomy of a Customer Complaint Interaction

    1. Lesson 6-Example of an Angry Customer Email and Common Misunderstandings

    2. Lesson 7-Dealing With Angry Clients and Deciding When to Fire Clients

    3. Lesson 8-Firing Bad Clients-How to Say Goodbye in a Professional Way

    1. Lesson 9-Saying No in a Positive Way That Sounds Like Yes

    2. Lesson 10-Adding Positive Words to Your Customer Interactions

    3. Lesson 11-Examples of Negative Words Not to Use and How to Rephrase

    1. Lesson 12-Active Listening for Your Customer Service

    2. Lesson 13-Example of Active Listening and Improved Comprehension

    3. Lesson 14-How to Not Lose a Customer With Bad Support

    4. Lesson 15-Ask to Rephrase to Make Sure You Understood

    1. Lesson 16-Inspiring Client Interactions

    2. Lesson 17-Examples of How to Add Engagement and Proactive Support

    3. Lesson 18-Podcast Example to Learn From

    4. Lesson 19-Example of Grout Product Creating Support Group on FB

    5. Lesson 20-Say Thank You in Every Communication

    6. Lesson 21-Customer Service Software and Tools

About this course

  • £84.00
  • 37 lessons
  • 2.5 hours of video content
  • Full lifetime access
  • Course updates
  • Certificate of completion

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